About this policy
Who we are and what this policy covers
TradeWise Academy (referred to as TradeWise, we, us or our) provides forex education, admissions, student accounts and protected online lessons through thetradewiseacademy.com.
This policy explains how we handle personal information when you browse the website, send an enquiry, apply for admission, sign in, use the student portal or contact the academy through an official channel.
Information we handle
The information we collect
We collect information you provide directly and limited technical information needed to operate, secure and improve the learning portal.
- Admission information, including your name, father's name, email address, mobile number, home address, email verification status and payment screenshot.
- Account information, including your name, email, phone number, password hash, account status, batch, enrollment and private administrator notes.
- Contact-form information, including your first and last name, contact number, email address, trading experience and message.
- Learning records, including lesson progress, completion, quiz attempts, playback activity and active-stream information.
- Security information, including IP address, browser or user-agent details, device label, locally generated device identifier, login history and device-unlock requests.
- Protected lesson watermarks may display the signed-in student's name, email address and phone number over video playback to discourage unauthorized recording or sharing.
Purpose
How we use your information
- Verify email ownership, review applications and payment proof, create accounts and place approved students into a batch.
- Authenticate users, enforce the two-device policy, detect account sharing and respond to access or unlock requests.
- Deliver lessons, protect video access, save learning progress and administer quizzes or course completion.
- Send one-time codes, application decisions, account notices and replies to enquiries.
- Maintain security logs, prevent abuse, investigate technical issues and protect the academy, its students and its course content.
- Meet applicable administrative, accounting, dispute-resolution or legal obligations.
Storage and safeguards
Retention and information security
We keep information for as long as it is reasonably needed to provide access, administer the student relationship, maintain security records, resolve disputes and meet legitimate accounting or legal needs. Retention periods can differ by record type.
Passwords are stored as cryptographic hashes rather than readable passwords. We also use HTTPS, restricted administrator access, expiring sign-in codes, session controls, device limits and protected video delivery. No internet service can guarantee absolute security, so students must keep passwords and verification codes private.
Your information
Access, correction and deletion requests
You may contact us to ask what account information we hold, request correction of inaccurate details or request deletion of information that is no longer needed. We may need to verify your identity before acting on a request.
Some information may be retained where it remains necessary for security, payment verification, record keeping, dispute handling or other lawful purposes. Deleting an active student account may permanently remove access and associated learning progress.
Policy updates
Changes and contact details
We may update this policy when platform features, service providers or information practices change. The date shown at the top identifies the latest version.
For a privacy question or request, email [email protected] or use the official Contact page. Do not send passwords, one-time codes or banking credentials in a message.
Privacy questions are welcome.
Email [email protected] or use the official Contact page to request access, correction or deletion of your information.